Technology Consulting Services

We start with questions, not solutions. Because the best technology decisions are grounded in what your business is actually trying to achieve. What’s slowing you down today? And where do you need to be in the next three years? The answers shape the plan we help you build, the work that brings it to life, and the support that keeps it running.

How we can help

Technology Strategy

Technology problems are often business problems in disguise. Teams investing in the wrong things. Roadmaps that don't line up with priorities. IT functions that have drifted from what the business actually needs. We help you cut through that. We've been in the CIO and CTO seat, so we know what good looks like, and we'll tell you straight if something isn't working.

Whether you need a full technology strategy, an independent review, or a senior pair of eyes on a specific issue, we scope it to what you actually need. So your technology drives your business forward, instead of driving you up the wall.

Modern Workplace and M365

Most organisations only use a fraction of what they’re paying for in Microsoft 365, and carry risks they can’t see. Ungoverned data. Weak identity controls. A Teams set-up that’s grown faster than anyone can manage. Sound familiar?

It's time to get more from what you've already got, sort the basics, and plan the next step properly – so your tools support how your people actually work. We’re a Microsoft partner with hands-on experience across the stack, from Entra ID to Copilot readiness. But also work across a range of other vendor tools to help your workplace get to where it needs to be.

Infrastructure and Connectivity

Infrastructure problems have a way of hiding in plain sight. Systems that run (but badly). Legacy kit nobody wants to touch. Networks designed for a business that no longer exists. We've seen the lot, and more importantly, we've fixed it.

We help you work out what needs replacing now, what can wait, and what you should stop spending money on. Our team handles everything from network architecture and design through to full delivery, with a clear view of what your business actually needs to run well.

Cloud

Conversations around cloud often start in the wrong place – with a platform in mind before anyone's properly understood the problem. Then halfway through a migration, costs spiral and nothing works the way it should.

We start with your business case: what you're trying to do, and what the right set-up looks like for your size, sector, and appetite for risk. We're vendor-agnostic – Azure, AWS, and hybrid – so our recommendations are driven by what's right for you. Already started a cloud journey that's gone off track? We can help with that too.

24/7 Managed Services

When you’re relying on technology around the clock, you need more than a service desk. You need a team that knows your business, takes ownership, and steps in before small problems become big ones.

Our managed services team keeps a close eye on your technology day-to-day, spotting issues early and sorting them before they cause trouble.

We cover end-user support, network and infrastructure monitoring, technical escalation, hosting, managed patching, cloud monitoring, backup monitoring, and service delivery management. You’re not just another ticket number to us. And we’re not your average managed services provider.

Software Engineering

Having a great idea is one thing. Turning it into software that works, gets used, and solves a real problem is another. That's where we come in.

We turn ideas and frustrating processes into enterprise-grade digital products. From discovery to delivery, we build customer-facing platforms and internal business applications using modern engineering, and low-code when it makes sense. We can also strengthen your in-house team through developer support and augmentation, helping you ship faster, improve quality, and scale delivery without the growing pains.

Scaling service excellence with Gentoo Group

Gentoo Group, a leading housing provider, partnered with Waterstons to modernise and unify its IT and Transformation delivery across seven teams with the goal of implementing a scalable, future-ready Jira Service Management solution that would enhance operational efficiency, governance, and cross-functional collaboration.

Gentoo Group

Read case study

Tending to our homes

“Waterstons demonstrated a breadth and depth of experience across several disciplines which included requirements elicitation; project management; agile development; architectural design and account management. The team quickly created a working environment that became an effective partnership through demonstrating a desire to understand the business needs of Anchor; to listen to stakeholders and being prepared to challenge, contribute to and shape direction. "

Paul Potter Head of Analysis and Design Anchor

Read case study

Building a resilient platform for growth

“Working in partnership with Waterstons, the Nutanix solution implemented gives Enva the benefit of greatly reduced risk, better recoverability, and greater scalability and flexibility as we continue to grow.”

Dan Bloor Head of IT Service Delivery Enva

Read case study

Degrees of development

The University of Central Lancashire is an international, multi-campus university that can trace its roots back to 1828. The institution leads the way in modern learning offering a range of Higher and Degree Apprenticeships, allowing learners to gain an academic qualification and a degree whilst they work, alongside undergraduate and postgraduate degree courses.

University of Central Lancashire

Read case study

Smarter routes, bigger impact: How Waterstons transformed tree collections

The annual Christmas Tree Recycling programme at St Cuthbert’s Hospice is a vital fundraiser, but behind the scenes, the process was as complex as it was time-consuming.

St Cuthbert's Hospice

Read case study

Tip Top Managed Services

Having Waterstons onboard means that we know we have experts looking after the day-to-day support for our team and infrastructure, while the in-house team focus on 2nd line support and streamlining.

Darrin Shaw Head of Global IT Mayborn

Read case study

Enhancing collaboration and streamlining ITSM Tools

Evergreen can now work with Waterstons’ capabilities to integrate automation processes within Freshservice and ultimately provide a more efficient, user-friendly experience as part of their service.

Evergreen Garden Care

Read case study

Keep on trucking

"Waterstons does a really good job of recruiting the best people, who are bright and capable. "I value your opinion, you bring a lot to this not just the technical side but the wider system too."

Marcus Boardall Chief Executive

Read case study

Creating a platform for stellar performance

A Star Attendance

Read case study

Strategic Infrastructure Review (data centre, networking and desktop delivery)

“The team brought the challenge we needed and their flexible, yet driven, approach meant the complex review was delivered within budget, in agreed timescales and met all of our expectations."

Nigel Buckland Interim director of IT services, Leeds Beckett University Leeds Beckett University

Read case study