IT Services for the Housing & Social Care

"The work Waterstons has done is enabling us to deliver an enhanced customer experience. It is providing us with valuable insights which are, in turn, helping us to work with our maintenance partners in continually improving the services we deliver together. Waterstons were instrumental in the delivery of the project, working in partnership with us to co-ordinate efforts across all of our maintenance partners. They ensured the implementation of a quality solution, driving the project through to completion."

“With so much personal and confidential data to protect, it was vital that we achieved Cyber Essentials Plus, and Waterstons’ help and guidance gave us all of the tools and confidence we needed to do so.”

"Big changes can often be a daunting prospect, especially when it’s a number of important areas of the business and when it’s happening over a relatively short period of time. We don’t do things “by half” here at Cartrefi Conwy, and when the time had come to change both our Managed Services provider AND a vast chunk of our infrastructure, you can imagine how nervous we were about it! But we quickly realised once we started the transitional work that we were in good hands, as whilst Waterstons have a very clear and structured approach to their implementations, we were kept in the loop at all stages as to the rationale of the 'what’s' and the 'whys'."

“Waterstons demonstrated a breadth and depth of experience across several disciplines which included requirements elicitation; project management; agile development; architectural design and account management. The team quickly created a working environment that became an effective partnership through demonstrating a desire to understand the business needs of Anchor; to listen to stakeholders and being prepared to challenge, contribute to and shape direction.

“A combination of good people and excellent communication skills meant our Waterstons account team established an open, trusted, and enjoyable working relationship across our business, which was grounded in a desire to thoroughly understand the business needs.

“A key factor that attracted Anchor to Waterstons was the ability to deliver a bespoke software solution via an agile methodology, which was proven as they successfully steered the project, assisted Anchor in acquiring its own capability and delivering a high-quality outcome.”

“The Innovation workshops run by Waterstons have created a real buzz with staff across North Star. There is energy and excitement out the projects selected to progress and the difference they could make for customers and staff.”