

Sector Principal - Social Housing
Navigating the complexities of the housing and social care sector requires innovative IT solutions tailored to unique challenges. At Waterstons, we partner with organisations to harness the power of technology, improving efficiency and service delivery. Our expert team helps you select the right technology to meet resident needs, transform asset management, and support vulnerable communities. With solutions like digital twins and smart housing, we cut through the buzzwords to find what truly benefits your organisation. Discover how we can help you create stable, thriving communities.
How can we help
We can help you understand your resident’s needs so you can choose the RIGHT technology for your communities. We can help you run your day to day or identify where a digital strategy needs to focus or where data can help you make impactful decisions. We can help you transform your asset and resident information to proactively, and sometimes predictively, support your most vulnerable residents and understand your carbon footprint.
Digital twins, smart housing and digital channel shift all may have a place but our strength lies in helping you navigate the world of buzzwords and finding what’s suitable for your organisation.

What our clients say
Our talented team is able to draw on cross-sector experience to deliver fresh insights, innovative thinking, and solutions that add real strategic value, positioning us as a partner who brings more than just expertise, but a wider vision that helps you stay ahead.

Jason Webster
Business Systems Manager
“The insight you bring from clients across the sector and from other sectors is invaluable.”
Case studies
Becoming Outrageously Brilliant
"The work Waterstons has done is enabling us to deliver an enhanced customer experience. It is providing us with valuable insights which are, in turn, helping us to work with our maintenance partners in continually improving the services we deliver together. Waterstons were instrumental in the delivery of the project, working in partnership with us to co-ordinate efforts across all of our maintenance partners. They ensured the implementation of a quality solution, driving the project through to completion."
David Redpath Director of IS Home Group
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Investing in cyber resilience to provide safe and secure homes
“With so much personal and confidential data to protect, it was vital that we achieved Cyber Essentials Plus, and Waterstons’ help and guidance gave us all of the tools and confidence we needed to do so.”
Hassan Bahrani Head of IT Thirteen Group
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The value of close collaboration, through thick and thin
"Big changes can often be a daunting prospect, especially when it’s a number of important areas of the business and when it’s happening over a relatively short period of time. We don’t do things “by half” here at Cartrefi Conwy, and when the time had come to change both our Managed Services provider AND a vast chunk of our infrastructure, you can imagine how nervous we were about it! But we quickly realised once we started the transitional work that we were in good hands, as whilst Waterstons have a very clear and structured approach to their implementations, we were kept in the loop at all stages as to the rationale of the 'what’s' and the 'whys'."
Jason Webster Business Systems Manager Cartrefi Conwy Housing Association
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Tending to our homes
“Waterstons demonstrated a breadth and depth of experience across several disciplines which included requirements elicitation; project management; agile development; architectural design and account management. The team quickly created a working environment that became an effective partnership through demonstrating a desire to understand the business needs of Anchor; to listen to stakeholders and being prepared to challenge, contribute to and shape direction. "
Paul Potter Head of Analysis and Design Anchor
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One workshop, three forward-thinking, ambitious innovation projects
“The Innovation workshops run by Waterstons have created a real buzz with staff across North Star. There is energy and excitement out the projects selected to progress and the difference they could make for customers and staff.”
James Walder Executive Director of Finance & Business Support North Star Housing Association
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Sector Principal - Social Housing