Managed IT Services

"Our business runs across continents and around the clock, so our partners need to do the same. The 24/7 service desk has proven itself in supporting our business with large and small issues."

Waterstons’ unique partnership approach delivers real value to Henry Colbeck, the UK’s oldest family owned supplier to the fish and chip and takeaway shop market.

"Big changes can often be a daunting prospect, especially when it’s a number of important areas of the business and when it’s happening over a relatively short period of time. We don’t do things “by half” here at Cartrefi Conwy, and when the time had come to change both our Managed Services provider AND a vast chunk of our infrastructure, you can imagine how nervous we were about it! But we quickly realised once we started the transitional work that we were in good hands, as whilst Waterstons have a very clear and structured approach to their implementations, we were kept in the loop at all stages as to the rationale of the 'what’s' and the 'whys'."

Having Waterstons onboard means that we know we have experts looking after the day-to-day support for our team and infrastructure, while the in-house team focus on 2nd line support and streamlining.

“The relationship we have with Waterstons is founded on a shared ambition and excellent communication. We know that regardless of what ideas we come up with, or support we need, there will always be someone available to talk it through and take the appropriate action."