My role at Waterstons is...
Is to support our clients and their IT infrastructure on a day-to-day basis. The role is extremely user-facing as I answer calls and emails from several national and international clients, resolving end-user incidents and service requests. I am currently the Functional Lead of the Service Desk so I also spend time analysing ticket trends to highlight opportunities for automation to improve our customer service, time for resolution and add value for our clients.
My proudest Waterstons moment is...
When I was entrusted with the role of Client Champion for one of our largest clients. This allows me to build a relationship with their key stakeholders and allows me to drive tailored improvements in our services.
My life away from work is...
Looking out for my next travel destination! I will jump on any chance that I can get to visit new countries, learn about their cultures, and most importantly sample the local delicacies. Whilst I'm not scouring the Internet for flights you'll find me in the hills, in the gym or in a pub!
I’ll be with you when...
You need your technical problems to be resolved.