Dec 2024
Digital inclusion: Bridging the digital divide in social housing
Our housing sector specialist Andrew Buckels, supports social housing providers to navigate an ever-changing technology landscape. In this article, Andrew explores how combining cultural change with tailored digital solutions can bridge the digital divide, helping social housing providers better meet the diverse needs of their communities
Sector Specialist - Social Housing
In today’s increasingly digital world, the importance of digital inclusion cannot be overstated, especially in social housing. With approximately 4 million adults in the UK living offline, the digital divide poses significant challenges for tenants who may struggle to access essential services and community resources.
But we can’t just expect technology alone to improve services. Cultural change is equally – if not more – important to successfully implementing new technology.
Read on, as I explore how we can enhance digital communication in social housing, while balancing innovation with the diverse needs of tenants.
Understanding digital inclusion
Digital inclusion refers to the ability of individuals to access and effectively use technologies. In social housing, this means ensuring that all tenants have the tools, skills and opportunities to engage with digital platforms.
The benefits are clear: improved access to information, services and community engagement can empower tenants and foster a sense of belonging.
Read the full article here.
If you want to know more about how Waterstons can we can support your housing organisation in a changing digital landscape contact Andrew Buckels at andrew.buckels@waterstons.com.